About our team
RNB operates from a light industrial unit based in East London where specialist products that are required can also be fabricated prior to being installed on-site. We have a strong administration and project management team operating from the main office with supervisors providing additional back-up for our engineers whilst on-site. We have a fleet of eight vehicles which cover London and the surrounding counties on a daily basis and are able to pickup and deliver products, raw materials and equipment to engineers on-site thus saving valuable time and allowing work to continue when additional equipment or products are required.
Using feedback for continuous improvement and quality management
We pride ourselves in delivering a high quality fabrication and repairs service, and meeting the needs of our clients is vital. Client satisfaction sheets are distributed on a monthly basis requesting scores on quality, performance, staff helpfulness and overall client satisfaction. There are sections for ‘room for improvement’ completion as we are mindful that continuing improvement to a successful partnership requires close monitoring. The results of the surveys are collated and results are communicated across all staff.